Return & Refund Policy

At Winalam, we strive to deliver the best quality products to our customers. Please read our return and refund policy carefully before placing an order.

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1. General Policy

No Return & No Refund will be accepted for reasons such as change of mind, dislike the color, dislike the product, or size/fit issues or any other reasons.
Returns are only accepted under specific conditions mentioned below.

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2. Eligible Return Cases

You may request a return only if:

• You receive a wrong product.

• You receive a defective product.

• The product is delivered with missing parts.

⚠️ Important: A proper parcel unboxing video is compulsory for all return requests. Please read our Parcel Unboxing Policy for complete details.

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Note: Returns will not be accepted for slightly wrong/missing parts/defective products. 

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3. How to Request a Return

Contact us via WhatsApp at: +918293034200 to initiate your return request.
Ensure you have the parcel unboxing video ready to share as proof.

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4. Return Time

If you receive the wrong or defective item, or a product with missing parts, you can request a return within 3 days after receiving your parcel.
The product must be in its original condition, with all tags and packaging intact, unused, unsoiled, unwashed, and undamaged.

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5. Return Shipping

Once your return request is verified, we will provide you the return address and return shipping cost.
Customers are required to send the return parcel themselves to the given address.

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6. Refund Process

After we receive the returned parcel and verify the issue, your refund will be processed.
Refunds will be credited to your UPI ID or bank account within 7 days.

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7. Support

If you have any questions or need help with your return, please contact us via email at: contactwinalam@gmail.com
or WhatsApp: +918293034200

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